Account deletion

Delete your TraceIt data

TraceIt can start with a device-linked account without requiring sign-in. Where sign-in is available, service records may also be associated with a signed-in account. You can request deletion of eligible service-side data associated with your current app account using the in-app request where available or the email steps below. You can remove local data yourself at any time.

Delete local data yourself

Projects, canvas state, generated line art, and transfer previews stored on your device. Delete an item inside the app, or uninstall TraceIt, and that local copy is removed according to iOS behavior. This does not require a request to us.

Request deletion in the app

In versions that include the in-app request dialog:

  1. Open TraceIt and go to Settings.
  2. Tap Delete account.
  3. Tap Send request. The request is linked to your current app account, and the app shows Request received once we have it.

If Delete account opens this webpage, or your version does not offer Send request, use the email steps below. An update may provide the in-app request when available.

Request received or a pending status confirms receipt of the request, not completed deletion. Eligible records are handled separately after they can be identified and verified. This page does not promise a completion date.

How to request service-side deletion

  1. Email us at the address below.
  2. Use the subject line Delete TraceIt account data.
  3. Include the app name TraceIt.
  4. If the app provides a request reference, you may include it. You do not need to copy a device identifier from Settings.
  5. If you made a purchase and have an Apple order ID, you may include it to help locate the related purchase records. No order ID is needed if you have not purchased anything.

An email alone may not identify the correct app account. We may need limited additional information to locate the records; sending an email does not confirm that deletion is complete. The in-app request, where available, links the request to the current app account.

Email [email protected]

Data covered by your request

  • App account identifiers, including device-linked identifiers, and the credit balance and usage limits recorded against that account.
  • Product-interaction and diagnostic records tied to that account, where reasonably locatable.
  • Other personal data tied to that account, unless we must retain it for a limited legal or security reason.

If the eligible app account and its associated balance are deleted, any unused credits recorded against it can no longer be restored.

What may be retained

Apple purchase, transaction, refund, tax, legal, fraud-prevention, or security records may be retained only for as long as required by law or necessary to protect the service. Apple holds its own copy of your purchase history independently of us.

Cancel a subscription separately

Requesting deletion does not cancel an active App Store subscription. To stop future billing, cancel it in Settings > Apple ID > Subscriptions on your device before your current period ends.

Need help?

If you cannot use the in-app request, contact [email protected] and tell us the app name and any request or purchase reference you can provide. Do not send passwords or payment-card details.